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Privacy and Cookie Policy

INTRODUCTION


Welcome to www.theroots.in an online market platform provided by Root’s Decor India Private Limited. This website is owned and operated by Root’s Decor India Private Limited. or 'Team the root’s'. Our registered office is located at the 319,3rd floor, Iscon Emporio, Near Star Bazar, Jodhpur Cross Road, Satellite, Ahmedabad, Gujarat - 380015, India. As such, when you become a member of the Website, you are registering with Root’s Decor India Pvt Ltd and Team the root’s. We are sensitive to your concerns about how we may use and share personal information that we collect from you through the Website or other communication. We recognize and respect the importance of maintaining the privacy of our visitors and members and have established this Privacy Policy Statement ("Privacy Policy") as a result. This Privacy Policy is incorporated into our Conditions of Use Agreement and therefore governs your use of the Websites and/or any services offered by us. By visiting the Website, and/or utilizing any services offered by us, you are accepting the current practices described in the Privacy Policy and Users Agreement.

By accepting this privacy policy, you also accept and agree to be bound by Theroots.in Rules and Policies as provided from time to time in the following hyperlinks: https://theroots.in/terms-of-use/

If you have questions or complaints regarding our privacy policy or practices, please write to us via contact us information or page.


PURPOSES OF INFORMATION


The primary purposes for collection, storage and/or use of Personal Data or Information is for:

Processing Your order, corresponding with You, fulfilling Your transaction requests and delivering the programs, products, information, and services requested by You or other services related inquiries;

Managing Client Contacts profiles including but not limited to the business relationship between the Clients and Client Contacts, administering and developing our business relationship with You, providing You with information, products or services that You request from us or which We feel may interest You, record keeping and other general administrative and services related processes;

Complying with applicable legal requirements including but not limited to governmental reporting, etc and fulfilling statutory/legal obligations as a service provider under applicable laws, adhering to judicial or administrative orders, compliance with laws;

Contacting You via surveys to conduct research about Your opinion of current services or of potential new services that may be offered by us;

Monitoring or recording of certain calls, chats and other interactions relating to the online transactions which may involve You calling us or us calling You and online chats for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction;

while conducting daily business/operations such Sensitive Personal Data or Information may be provided to affiliates and associate companies, employees/staff of us and Third Party's for the purpose of processing such Sensitive Personal Data or Information for or on our behalf including but not limited to helping us to perform statistical analysis, send You email or postal mail, provide customer support/support services, arrange for deliveries of programs, products, information, and services etc;

Direct marketing and promotional purposes;

Operating Website, improving the content of our Website to offer You better products and/or services and to ensure that content from our Website is presented in the most effective manner for You; and In connection with the business of Root’s Decor India Private Limited.


INFORMATION AND DATA COLLECTION


Personal Information of Users is collected if the Users register with the Website, accesses the Website or takes any action on the Website.

  • 1. Your contact details such as customer name, email address, phone number and shipping address.
  • 2. Your transaction or banking details such as credit card number, cardholder name, expiration date and CVV or other information as required for internet banking or other payment instruments is not held by theroots.in but is held by our Payment Gateway partner (CCAvenue). While transacting with other users of the Website, You may provide your financial information including without limitation your bank account details, credit card account details or your details pertaining to any payment settlement or pre-paid instrument service provider. You understand, agree and acknowledge that the Website and Platform never receive your financial and payment information. Your personal banking information, sensitive personal information and financial information will be redirected to CCAVenue service providers in accordance with their respective privacy policies and other terms and conditions and Roots Décor India Private Limited and Website shall not be liable, accountable or responsible for your personal information, sensitive personal information and financial information which you provide to CCAvenue financial service providers.
  • 3. Your previous orders and transactions including the product and pricing details, the date of purchase, transaction information, payment history etc.
  • 4. Cookies: Cookie is a piece of data stored by a website within a browser which enables the browser to remember information specific to a given user such as clicking particular buttons, logging in, or having read certain pages on our site. All leading Internet companies such as Amazon, Yahoo, Google and Facebook use cookies. You can set your browser to notify you when you are sent a cookie, and you can decide whether or not to accept it. We may also collect information to track User behavior and preferences for internal analytics from all Users of the Website. This information is collected through the use of server log files and tracking technologies to collect and analyze certain types of technical information and may include cookies and web beacons
  • 5. Your session log information on our site which includes your navigation within the site, a source of traffic, IP address (from which we can approximately determine user location), browser type, browser language, operating system, date and time of request etc.
  • 6. Third party sign in information shared on our website such as Facebook, Twitter sign in information Email communication by any user or customer directly with theroots.in such as product enquiry, order and transaction-related information, disputes or complaints etc
  • 7. www.theroots.in may use your Personal Information for the aforementioned purposes of the Website. You have full control regarding which of these emails you want to receive. If You decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications. Please note that once we receive your request, it may take an additional period of time for your opt-out to become effective.
  • 8. The platform uses ordinary industry standard technology designed to help keep your Personal Information safe. The secure server software (SSL) encrypts all information you put in before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we will employ commercially reasonable and practicable security practices and procedures and security methods and technologies. We will also ensure on reasonable commercial efforts basis that any agent or third party that we employ comply with the same security standards as us for the protection of your Personal Information.

Your information may be transferred to or be maintained on computers, computer systems and computer resources located outside of your state or country where the privacy laws may not be as protective as those where you live. If you are located outside India and choose to provide information to us, please be aware that Platform keeps or transfers information to India and processes it there. Your submission of such information represents your agreement to that transfer.

Unfortunately, the transmission of information over the Internet is not completely secure. Although we strive to protect your personal data, we cannot guarantee the security of your data while it is being transmitted to our site; any transmission is at your own risk. Once we have received your information, we have commercially reasonable procedures and security features in place to reasonably endeavor to prevent unauthorized access.

User generated content on the site shared by users via reviews, blogs, online chat or instant messages, discussion boards, forums, user testimonials etc. are not considered as personal information and is not subject to the terms of this privacy policy.


INFORMATION SHARING AND DISCLOSURE


www.theroots.in is the recipient of all the Personal Information and shall exercise reasonable commercial endeavors for the prevention of the Personal Information provided by the Users. We may enable access of the Users information to the Platform Entities, joint ventures, agents or third parties for the purposes of the services provided by them or for any other marketing related activity undertaken by or on behalf of the Platform Entities and/or its joint ventures. We will ensure on reasonable commercial efforts basis that the third parties and agents employed by us for the purposes of the Website are under an obligation to maintain confidentiality with respect to the Personal Information provided by the Users and to use it strictly for the purposes of the Website only.

A platform may disclose your Personal Information to such extent as the Platform may deem necessary for you to enter into commercial transactions with other users of the Website.

We may be required to share the aforesaid information with government authorities and agencies for the purposes of verification of identity or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offenses. You agree and consent for theroots.in to disclose your information, if so required under the applicable law.

We provide links to other websites for your convenience and information. These sites may have their own privacy policies in place, which we recommend You review if You visit any linked websites. We are not responsible for the content of linked sites or any use of the sites.

As we continue to develop our business, we might sell or buy stores, subsidiaries or business units. In such transactions, customer information database is our transferred business assets of theroots.in and we can transfer it to any our business partner or buyers at any time.

In our privacy policy We can send our client and users data details to our agents, our business partners, and subcontractors to help us. For example, we may use third parties to assist us with delivering products to you, to help us to collect payments from you, to analyze data and to provide us with marketing or customer service assistance. We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may transfer our databases containing your personal information if we sell our business or part of it. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law. The Site may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy.


TRADEMARK, COPYRIGHT, AND RESTRICTION


www.theroots.in market place site is owned and operated by Roots Decor India Private Limited or The Root's and products and services are sold by our respective Sellers/Vendors/Merchant. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on Website is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.


CANCELLATIONS/RETURNS/EXCHANGE/PRE-ORDER


You may cancel your order or some items in your order before we or our vendor partner bill and ship the items. You may also exchange and returns a product and get a refund as per products and services policies by us or by our vendors/merchants. For details of how to exercise this right please carefully read theroot’s and it’s vendors/merchants all Policy. Customer agrees not to dispute the decision made by www.theroots.in or its vendors/merchant and accept it regarding any cancellation/returns/exchange of any products and services.

Pre-order or refilling order made by our customer for matching any particular products purchase on theroots.in, then it is very difficult by us to provide same color and pattern due to the natural material product, discontinue of design and pattern. At that time our liability and commitment are limited to provide material accordingly color, pattern, and availability for shipment.


PUBLIC AREAS


We may provide areas on our website where you can publicly post information about yourself, can communicate with others, or can review products and submit media content. This information may be accessible by other consumers or companies and may appear on other websites or web searches, and therefore this information could be read, collected, and used by others. For example, if you post your email address along with a product review, you may receive unsolicited messages. We have no control over who reads your postings or what other users may do with the information you voluntarily post, so please use caution when posting any personal information


CHANGES AND UPDATES


www.theroots.in reserves the right to update, change or modify our Privacy Policy, our Users agreement of terms and condition from time to time, without prior notification. The policy and User agreement shall come into effect from the date of such update, change or modification. In the event of any change or updates, the revised privacy policies or terms and conditions will be posted immediately to our Websites and it applies to all our users immediately. You should check the website's policies frequently to see and the better understanding of changes applicable.


CONTACT US


If You have any questions about this Privacy Policy, the practices of Platform or your dealings with the Website, You can write to us via contact us information or page.

If you have questions or complaints regarding our privacy policy or practices, please contact us

This privacy policy sets out how this website (hereafter "theRoots.in") uses and protects any information that you give theRoots.in while using this website. theRoots.in is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences, and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.